FAQ


Frequently Asked Questions

Q1:Which countries can the product be delivered to?

A:  AYANEO products will be available globally.

 

Q2:Does the selling price include the customs fee?

A:  The price of the AYANEO products doesn’t include the customs fee. The customs fee will vary according to the local policy in the consumer’s country of purchase required. While we try our best to assist with the prices that are declared, the customer will be responsible for paying all import duties and taxes. These costs are not included in the cost of delivery.

 

Q3:When will the product be shipped?

A:  The shipment of AYANEO 2021 will start in September 10th.  All the packages will be sent out from the factory directly through fast global express and individually to your address. And you will get the tracking number as soon as we send it, and be able to check the shipping status on https://www.17track.net/en. Feel free to email us at store@ayaneo.com if you encounter any questions!

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Q4:I have more questions. How can I get in contact with you?

A:  Please email us at store@ayaneo.com and we would be happy to help. We receive a lot of emails, but try our best to get back to you within 72 hours!

 

Q5:What is the delivery time of AYANEO 2021 Pro?

A:We will start shipping in mid-September.

 

Q6:Why is there no 2T SSD version for AYANEO 2021 PRO?

A:As the 2T SSD is temporarily out of stock, there is no upgrade plan for the 2T SSD version at the moment.

 

Q7Can the AYANEO Founder Edition be upgraded?

A:No, this upgrade event is only for players who have pre-ordered the AYANEO 2021 version and have not yet received the goods.

 

Q8:Can the official version of AYANEO that has been received be upgraded?

A:No, this upgrade activity is only for players who have pre-ordered the AYANEO 2021 version and have not yet received the product.

 

Q9:Is the AYANEO 2021 Pro Dark Star / Light Moon different in appearance from the AYANEO 2021 White/Black version?

A:The button color of the AYANEO 2021 Pro version no longer uses the previous green color scheme, but a new white color scheme.

 

Q10:What do the original docking station and custom docking station look like? What's the difference?

A:The original docking station was previously open for purchase, while the customized docking station is a customized version of the Retro Power theme. The two docking stations only differ in color.

 

Q11:What exactly does it mean to change to custom docking station?

A:We will upgrade the docking station you have purchased to a customized version of Retro Power theme by default.

 

Q12:What does it mean to keep the original docking station?

A:Since you have purchased the original docking station before and participated in product upgrade activities, we will ship it together with the original docking station

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Q13:Why some players have already purchased the docking station?

A:Because there have been limited combination packages before, which includes the docking station. Or participate in official activities to get the docking station.

 

Q14: If I do not upgrade AYANEO 2021 Pro, what impact will I have?

A: If you don't upgrade, please don't worry, you don't need to send an email to confirm the order information, because we have not modified the order, it is still in progress according to the original plan. We will give priority to the production and delivery of AYANEO 2021.

 

Q15: If I do not upgrade AYANEO 2021 Pro, what impact will I have? 

A: If you don't upgrade, please don't worry, you don't need to send an email to confirm the order information, because we have not modified the order, it is still in progress according to the original plan. We will give priority to the production and delivery of AYANEO 2021.

 

Q16: Do I need to upgrade to AYANEO 2021 Pro? 

A: If you don't need to play large-scale 3A games often, AYANEO 2021 can satisfy you. AYANEO 2021 Pro benefits from the performance of AMD Ryzen 7 4800U, which can provide slightly higher frame rate performance for 3A games. But if you often run some indie games, or regular PC games, AMD 4500U is also a good choice. We believe in rational consumption. If there is a need, it is worth upgrading. If not, there is no need to be impulsive.

 

Q17: What is the difference between AYANEO 2021 Pro and AYANEO 2021? 

A: AYANEO 2021 Pro has a powerful Ryzen 7 4800U, which brings a brand new experience to our gaming experience. The game frame rate provides a 15% improvement at TDP 25W. AYANEO 2021 Pro has its own Retro Power color scheme. Under Arthur's redefinition, AYANEO 2021 and AYANEO 2021 Pro all have a linear trigger, a linear motor, a new two-color button, a new speaker with a sound cavity, a new shell of BabySkin, and the best companion software for Windows handhelds: AYA Space.

 

Q18: What is the difference between AYANEO 2021 Pro Retro Power and AYANEO 2021 Pro Dark Star / Light Moon? 

A: The Retro Power version has a special design, a unique shell, packaging, and a full-featured docking station with a Retro Power theme. In addition, there is an exclusive theme in AYANEO's official software AYA Space.

 

Q19: Because I purchased AYANEO 2021 Pro Retro Power, Can I change the color of the grips?  

A: Don't worry, I will redesign and produce new color-matched grips for all Retro Power users, which can be perfectly combined. Good things come in pairs, don't they?  You do not need to send an email request, we will change the grip color to match Retro Power's color by default for Retro Power players.