Shipping Policy

How long does delivery take?

Under normal circumstances, the order will be submitted within 1-3 working days for arranging delivery. Pre-orders will be shipped within 1-20 weeks after the order is placed. Delivery time is 5-20 working days.


What countries do you ship to?

Our products are sold all over the world, so we can ship globally.

How will my delivery be shipped?

DHL functions as our logistics partner to ship out AYANEO products.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer